It will start going through the process of updating the references and links but when it gets to “updating in text citations” in the pop-up Word will crash. However, when I brought them back up I began encountering the issue with Word crashing when I attempt to insert or update references in my document’s bibliography. At one point, the program froze so I attempted to restart both programs as before. Once I did so I could continue for a while but would eventually have to restart both programs again. When my reference list exceeded 100 references occationally the process would hang and I would have to restart both Word and Endnote to proceed. As I was writing and inserting refernces, I gradually noticed that it took longer and longer to update the bibliography the more references I included. The document I am working on currently has over 200 cited references.

I am working with Microsoft Word 2011 on a MacBook Pro and am having the exact same issue. I see that this thread is about a year old so I am curious if anyone has found a solution. However, I am now concerned about compatibility and these type of issues. Our University want to move to Refworks but because I haven’t had any problems with Endnote up until now I’m considering purchasing latest version of Endnote myself. I have attached a screen shot of the error message I get from Word but I don’t know what any of it means. I have found no other way of being able to use Endnote and you can imagine this is hugely time consuming and very irritating. The only way I seem to be able to use Endnote now is by copying the content from a document, creating a new document, saving it with a new name, paste copied content into new document and continue. However, if I close the document and reopen as soon as I try to add a new citation it tries to link and then crashes and closes word completely.

I can save the document and as long as I keep the document open I can continue to add citations.

The outline of the problem is when I create a new word document I can insert citations using the Endnote options on the tools tab in word. Something has happened in the last week to either Word or Endnote or both!

Microsoft Office for Mac Word 2011 version 14.3.4 I have been using Endnote for several years quite happily.

Word keeps freezing mac